The four way stop in Newport always amazes me.  Everyone takes their turn to cross the intersection.  Very polite like.  I never forgot the time I was in New York and another car wanted to merge into my lane.  I had the right of way.  The car did not care he wanted in despite that and was willing to drive me off the road, which he almost did.  I swerved and missed him by inches.  He was determined to get into my lane ahead of me.  I always think of that four way stop for an example how courteous most Perry County drivers are.  And it is not like that in some other states.  Particular (???) New York City.

What is matter with you!?  Right away puts me on the defensive.  I know damn well I am flawed.  Maybe a more personal statement using “I” in it would be better.  As such:  what you are doing bothers me.  Make it a little more personal instead:  use exact terms.  Maybe give me a chance to explain my actions or even apologize for hurting you but don’t say, ‘What is a matter with you?!’  Give me a chance to talk.  Don’t shut me down.  Give me the benefit of the doubt.  You would want the same courtesy.  Communication is always a two way street.  Don’t assume you are always right.  Or justified.  Give me a chance.  That is all I ever wanted.

Nothing is more precious than your name.  When that become tarnished, it becomes very difficult to get back.  Your reputation is everything.

Proverbs in the Bible says your name is more precious than all the money in the world.  That is a paraphrase but an accurate one.

You spend a lifetime building up a reputation and have to guard it with your life.  There is nothing you own that is more important than your name.  Your integrity is everything.

And there is no greater test to it than when things go wrong.  Do you handle problems face on and do not become defensive or give excuses when you make a mistake.  It matters.

To me the greatest test of a company (like a person) is when things go wrong.  Do you associate the name of the company with respect and integrity to the customer they serve.

Companies spend a lifetime building their name so you associate the company with courtesy and respect and trust.  Their name (like your individual name) is everything so be very careful of your reputation.  It is everything.