Your mettle is always tested when something goes wrong.  It is fine and dandy when everything is going smoothly and up to your expectations but when you have a problem with someone over something you did you are tested.

A quick analogy is the test of a good company.  It is not when everything is going right but when you have a problem with them.  Do they treat you fairly and with honesty?

Or do the people who represent them retreat in lies or in behavior that is defensive?  Do they own up to their mistakes and try their best to correct or apologize for the inconvenience they caused by a faulty product or bad service?

A person’s good name is everything.  And their character is always tested when there is a problem.  So think about that.  So be careful how you react to someone in that situation.

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